Privacy Policy
Last Updated: 19 September 2026
Im Missy Enterprise (“Im Missy”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when contacting us or using our home nursing and wound care services.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We May Collect
When you contact Im Missy through WhatsApp, our website, telephone, social media, enquiry forms, or during the provision of our services, we may collect information such as:
• Your name and contact number
• Patient’s name
• Service required
• General location or service area
• Home address when required for a confirmed home visit
• Preferred appointment date and time
• Information voluntarily provided regarding the patient’s care needs
• Wound photographs voluntarily provided for preliminary review
• Messages, enquiries, and other information you choose to provide to us
• Information necessary for service administration, invoicing, receipts, and payment records
Please avoid sending unnecessary personal or sensitive information.
2. Wound Photographs and Health-Related Information
For wound care enquiries, you may be asked to provide a clear photograph of the wound to help us understand the enquiry before arranging a visit.
Providing a wound photograph is voluntary. If you are unable or do not wish to provide a photograph, you may still contact us to discuss your care needs.
Photographs and health-related information provided through WhatsApp or other communication channels are used only for purposes related to your enquiry, care coordination, service delivery, record keeping where appropriate, and communication with you.
Information provided remotely does not replace an in-person clinical assessment where one is required.
3. How We Use Your Information
We may use your information to:
• Respond to enquiries
• Understand the type of nursing service requested
• Arrange and manage home nursing appointments
• Communicate regarding appointments and services
• Maintain appropriate service and administrative records
• Prepare invoices, receipts, and payment records
• Follow up regarding ongoing or previous services
• Improve our customer service and business operations
• Comply with applicable legal or regulatory requirements
4. WhatsApp and Automated Systems
Im Missy may use WhatsApp and supporting digital or automated systems to help manage customer enquiries, appointment information, and administrative workflows.
Automated systems may assist with organising information or preparing responses. They are not intended to independently diagnose medical conditions or make clinical decisions.
Where clinical judgement is required, the information will be reviewed by the appropriate healthcare professional.
Please note that when you communicate with us through third-party platforms such as WhatsApp, those platforms may process information according to their own privacy policies and terms.
5. Sharing of Personal Information
Im Missy does not sell or rent your personal information.
Information may be shared only where reasonably necessary, for example:
• With service providers that support our business operations, subject to appropriate safeguards
• With laboratories or other healthcare-related service providers when requested or necessary for a service
• When required by law, regulation, or a lawful request from an authority
• With your consent or at your request
We aim to limit any information shared to what is reasonably necessary for the relevant purpose.
6. Data Storage and Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure.
Information may be stored using secure digital systems and third-party service providers used for business administration and communication.
No method of electronic storage or internet transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service administration, record keeping, legal obligations, and legitimate business requirements.
Information that is no longer required may be securely deleted or anonymised where appropriate.
8. Your Choices and Requests
You may contact Im Missy if you wish to:
• Ask about personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent for certain uses of your information, where applicable
Some information may need to be retained where required for legal, regulatory, clinical, accounting, or legitimate record-keeping purposes.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems, or applicable requirements.
The latest version will be published on our website with the updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Im Missy Enterprise
Johor Bahru, Johor, Malaysia
Website: immissymalaysia.com
You may also contact us through the official WhatsApp contact provided on our website.